Shipping policy

Shipping Policy

Last updated: September 2026

Shipping Methods & Rates

Destination	Shipping Rate	Estimated Delivery	Free Shipping
United States	$7.95	3-5 business days	Free on orders over $35
Canada	$14.95	7-14 business days	Free on orders over $75
United Kingdom	$19.95	10-21 business days	Free on orders over $100
EU	$19.95	10-21 business days	Free on orders over $100
Australia & New Zealand	$24.95	14-30 business days	Free on orders over $120
Rest of World	$29.95	14-30 business days	Not available

Free Shipping

Enjoy free shipping on qualifying orders — the discount applies automatically at checkout, no code needed.

Order Processing

Orders are processed within 1-2 business days of placement
Each mug is custom-printed on demand by our fulfillment partner, Printify
Production time: 2-3 business days
Shipping time begins after production is complete

Order Tracking

You'll receive a tracking number via email once your order ships. Track your package through the carrier's website (USPS, UPS, or DHL depending on your location).

International Shipping

We ship to the US, Canada, UK, EU, Australia, New Zealand, and select international destinations
International orders may be subject to customs duties and import taxes — these are the responsibility of the recipient
Delivery times vary by destination and customs processing
Some remote locations may have longer delivery times

Lost or Delayed Packages

If your package hasn't arrived within 30 days of the shipping date, contact us at hello@jprintworks.com with your order number
We'll file a claim with the carrier and arrange a replacement if needed
We are not responsible for carrier delays, customs holds, or incorrect shipping addresses provided at checkout