Shipping policy

Shipping Policy

Last updated: September 2026

Shipping Rates & Delivery Times

Destination Method Rate Estimated Delivery Free Shipping
United States Economy $3.99 4–8 business days Free on orders over $35
United States Standard $6.99 2–5 business days —
Canada Standard $9.99 10–30 business days Free on orders over $75
United Kingdom Standard $19.95 10–30 business days Free on orders over $100
Australia & New Zealand Standard $19.95 10–30 business days Free on orders over $100
Rest of World Standard $29.95 10–30 business days Not available

Business days are Monday–Friday, excluding US holidays. Delivery estimates begin after production and are not guaranteed.

Free Shipping

Free shipping applies automatically at checkout when your order meets the minimum — no code needed. In the US, free shipping is via Economy; Standard is available as a paid upgrade.

Order Processing

  • Orders are reviewed for 24 hours before entering production (this is your cancellation window)
  • Production: 2–3 business days
  • Each mug is custom-printed on demand by our fulfillment partner, Printify
  • You'll receive a tracking email once your order ships

International Shipping

  • International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient
  • We are not responsible for delays caused by customs processing
  • We do not currently ship to the European Union

Lost or Delayed Packages

If your package hasn't arrived within 30 days of the shipping date, contact us with your order number. We'll file a claim with the carrier and arrange a replacement or refund.

Shipping Restrictions

  • Returns to sender due to incorrect addresses provided at checkout may incur a reshipping fee
  • Some remote locations may require additional delivery time

Contact

  • Email: hello@jprintworks.com
  • Phone: (253) 693-8007
  • Business: J. Printworks, 21197 State Route 410 E, Unit #3003, Bonney Lake, WA 98391