Shipping policy
Shipping Policy
Last updated: September 2026
Shipping Rates & Delivery Times
| Destination | Method | Rate | Estimated Delivery | Free Shipping |
|---|---|---|---|---|
| United States | Economy | $3.99 | 4–8 business days | Free on orders over $35 |
| United States | Standard | $6.99 | 2–5 business days | — |
| Canada | Standard | $9.99 | 10–30 business days | Free on orders over $75 |
| United Kingdom | Standard | $19.95 | 10–30 business days | Free on orders over $100 |
| Australia & New Zealand | Standard | $19.95 | 10–30 business days | Free on orders over $100 |
| Rest of World | Standard | $29.95 | 10–30 business days | Not available |
Business days are Monday–Friday, excluding US holidays. Delivery estimates begin after production and are not guaranteed.
Free Shipping
Free shipping applies automatically at checkout when your order meets the minimum — no code needed. In the US, free shipping is via Economy; Standard is available as a paid upgrade.
Order Processing
- Orders are reviewed for 24 hours before entering production (this is your cancellation window)
- Production: 2–3 business days
- Each mug is custom-printed on demand by our fulfillment partner, Printify
- You'll receive a tracking email once your order ships
International Shipping
- International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient
- We are not responsible for delays caused by customs processing
- We do not currently ship to the European Union
Lost or Delayed Packages
If your package hasn't arrived within 30 days of the shipping date, contact us with your order number. We'll file a claim with the carrier and arrange a replacement or refund.
Shipping Restrictions
- Returns to sender due to incorrect addresses provided at checkout may incur a reshipping fee
- Some remote locations may require additional delivery time
Contact
- Email: hello@jprintworks.com
- Phone: (253) 693-8007
- Business: J. Printworks, 21197 State Route 410 E, Unit #3003, Bonney Lake, WA 98391