Refund policy
Return & Refund Policy
Our Promise
At Mug Buddies, every mug is custom-printed just for you. Because our products are made on demand, we only accept returns for defective or damaged items.
Damaged or Defective Items
If your mug arrives damaged, cracked, or with a print defect, we'll send you a free replacement — no return needed. Just contact us within 30 days of delivery with:
- Your order number
- A photo of the damaged item
We'll get a replacement sent out right away at no cost to you.
Wrong Item Received
If you received the wrong design or size, contact us within 14 days and we'll send the correct item at no cost. You don't need to return the wrong item — it's on us.
Lost or Delayed Packages
We're not responsible for carrier delays, but if your package is lost in transit or hasn't arrived within 30 days of shipping, contact us and we'll file a claim with the carrier and send a replacement.
Change of Mind
Because each mug is custom-printed on demand, we do not accept returns for change of mind. Please double-check your size and design before ordering.
Order Cancellations
Orders can be cancelled within 12 hours of placement. After that, your order goes into production and can't be cancelled. To cancel, email us as soon as possible.
How to Reach Us
- Email: mugbuddies@pm.me
Warranty
2-year warranty in EU and Northern Ireland as per Directive 1999/44/EC. Products are warranted against manufacturing defects. For warranty claims, contact hello@jprintworks.com